Resources & FAQs

Don't worry — we’ve got you covered. Contact our team at (774) 745-8323 and we'll arrange for a towing service to bring your vehicle to our shop.

If you're filing an insurance claim, we'll typically bill the towing cost directly to your insurer. For out-of-pocket repairs, the towing fee will be included in your final invoice, payable upon completion of the repairs. We're happy to discuss payment options that work best for your situation.

Absolutely. We partner with reputable car rental companies so you stay mobile during repairs. Our team can assist you in setting up a rental that meets your needs.

Rental coverage depends on your specific policy. We recommend checking with your insurance provider to understand your rental benefits, including any limitations or daily allowances. If you're the claimant in an accident, rental costs are often covered regardless of your policy.

While we don't offer complimentary loaners, our rental car assistance will make the process as smooth and affordable as possible. We're happy to discuss options that fit your situation and budget.

We offer virtual estimates. To ensure we can give your vehicle the attention it deserves, we recommend scheduling an appointment. This allows us to provide a thorough assessment and answer your questions about the repair process.

While you're welcome to compare estimates from different shops, it's not required. If you're comfortable with our assessment and service, you can choose Woody's for your repairs and have your insurance company work directly with us.

While we don't offer complimentary loaners, our rental car assistance will make the process as smooth and affordable as possible. We're happy to discuss options that fit your situation and budget.

You can schedule your repairs with us right away. Share your insurance estimate by email, fax, or in person.Or simply provide your insurance information, and we'll get the estimate directly. We'll use the estimate as our starting point for the repair process.

Part selection often depends on your insurance policy. Many insurers prefer aftermarket, remanufactured, or used parts to control costs. However, you always have the option to upgrade to OEM parts by paying the difference. We're happy to discuss the pros and cons of different part options for your repair.

Yes. While your insurance may suggest preferred shops, it’s your call. We work with all major insurers to ensure a smooth repair process.

Several factors influence how long a repair can take, including part availability, curing times for materials, and scheduling of specialized equipment. We prioritize efficiency without compromising quality and will provide you with a realistic timeline based on your specific repairs.

For vehicles requiring frame or suspension work, we perform precise alignments using manufacturer specifications. Our goal is to restore your vehicle to its pre-accident performance and safety standards.

We use advanced color-matching technology and high-quality paints. Our technicians are experts at blending and matching, ensuring a seamless finish that looks factory-fresh.

You have the option to keep your totaled vehicle. But this choice may affect your insurance settlement. We can discuss the implications and help you make an informed decision.

Yes, Woody's provides a limited lifetime warranty on our workmanship for as long as you own the vehicle. We back our warranties, giving you peace of mind long after we’ve finished the repair.

If you notice any concerns after leaving our shop, please contact us immediately. We'll address the issue promptly to ensure you're completely satisfied with your repairs.

Your insurance provider issues a claim number when you report an accident. Be sure to note this number and bring it to Woody's when starting your repair process. We'll handle the rest of the paperwork for you.

A deductible is your out-of-pocket cost for repairs, set when you purchase your policy. It typically ranges from $50 to $3,000. If you're not at fault, the other party’s insurance may cover your repairs without a deductible. Check your policy or contact your insurer for specifics.

A vehicle is declared a total loss when the repair costs plus its salvage value exceed its pre-accident market value (Actual Cash Value). In these cases, the insurer typically offers a settlement rather than paying for repairs.

OEM parts are made by your vehicle's manufacturer. Aftermarket parts are third-party alternatives, often less expensive but may vary in fit and quality. LKQ (Like Kind and Quality) parts are used OEM parts sourced from salvage vehicles. We can discuss the pros and cons of each for your specific repair.

An insurance appraiser assesses your vehicle's pre-accident condition, considering factors like age, mileage, and overall condition to establish its market value.

Subrogation occurs when your insurer pays for your repairs, then seeks reimbursement from the at-fault party's insurance. If you paid a deductible, it may be refunded after successful subrogation.

Your deductible is due when you collect your repaired vehicle. The insurance settlement typically excludes this amount, so you'll pay it directly to Woody's upon pickup. If you believe your deductible might be reduced or waived, please confirm with your insurer before collection.

Full payment is required when your repairs are complete. If you're using insurance, bring any checks they've issued along with your deductible amount. You can endorse the insurance check to Woody's if you’d rather not deposit it first.

As a matter of ethical business practice and legal compliance, we cannot assist in avoiding deductible payments. Your deductible is part of your insurance contract. Attempting to circumvent it could be considered insurance fraud, which carries serious penalties. We're committed to providing honest, high-quality repairs at fair prices.

We accept cash and major credit cards (Visa, MasterCard, Discover, and American Express). However, for transactions over $2,000, we require a bank check. We do not accept personal checks.

Yes, for security reasons, we have a $2,000 limit on credit card transactions. For larger amounts, please arrange a bank check or discuss alternative payment options with our team.

You can gently hand-wash your vehicle immediately using cool water and a mild car soap. Use a soft cloth or sponge to avoid scratching the new finish.

Yes, for the first 30 days after repair:

• Avoid automatic car washes because the brushes can damage fresh paint
• Stay off gravel roads to prevent stone chips
• Don't park under trees or power lines to avoid bird droppings and sap
• Be cautious with automotive fluids, which can stain new paint
• Don’t scrape ice or snow directly off the repaired areas

We recommend waiting 90 days before waxing or polishing. This allows the new finish to fully cure and harden.

To maintain your repair:

• Continue hand-washing when possible
• Apply a quality wax every few months after the initial 90-day period
• Address any chips or scratches promptly to prevent rust
• Consider an annual professional detailing to keep your car looking its best